SERVEITPRO agrees to provide the Information Technology services described in the specific Service Level Agreement (SLA) or Quote signed by the Client. Either party may terminate the agreement for any reason by providing written notice 30 days in advance.In the event of termination, the Client is responsible for payment of all services rendered up to the date of termination. SERVEITPRO agrees to reasonably assist in the offboarding process and transfer of administrative passwords to the Client or their new provider upon full settlement of outstanding invoices.
The Client is responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their user accounts. While SERVEITPRO implements industry-standard security measures (including MFA and EDR), the Client acknowledges that no system is 100% impenetrable.The Client agrees to immediately notify SERVEITPRO of any unauthorized use of their systems. We reserve the right to suspend access or disable accounts if we detect suspicious activity or a breach of our Acceptable Use Policy, to protect both the Client’s and our own infrastructure.
SERVEITPRO is not responsible for the functionality or failure of third-party services, including but not limited to: Internet Service Providers (ISPs), Microsoft 365 outages, or software bugs in third-party applications (e.g., Adobe, QuickBooks).We perform services during standard business hours (Monday–Friday, 9 AM – 5 PM MST) unless an "After-Hours Support" package has been purchased. Services requested outside of this window may incur additional emergency labor rates. We reserve the right to refuse support for hardware or software that is End-of-Life (EOL) or unlicensed.
Invoices are generated on the 1st of every month for Managed Services and are due upon receipt (Net 15). Project-based work requires a 50% deposit upfront, with the remaining balance due upon project completion.Accounts that are past due by more than 30 days may be subject to a service interruption until the balance is paid in full. All hardware and software procurement costs must be paid in full before orders are placed. Prices are subject to change with 30 days' written notice to account for inflation or vendor price increases.
To the maximum extent permitted by law, SERVEITPRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; or (b) any unauthorized access to or use of our servers and/or any personal information stored therein.
SERVEITPRO acknowledges that in the course of providing services, we may have access to confidential Client data. We agree to hold all such information in strict confidence and not to disclose it to any third parties except as required by law or as necessary to provide the services (e.g., vendor support). We utilize strict internal controls to ensure only authorized technicians have access to your systems.
Managed Services:Clients wishing to cancel their recurring Managed Services agreement must provide written notice at least 30 days prior to the desired termination date. Services and billing will continue through the end of this notice period.Project Services:If a project is cancelled by the Client after work has commenced, the Client is responsible for payment of all labor hours expended up to that point, as well as any non-recoverable costs (such as software licenses or hardware purchased specifically for the project).Hardware & Software:All hardware and software orders are final once placed with our vendors. Returns are subject to manufacturer approval and may incur a restocking fee of up to 20%.Missed Appointments:For scheduled on-site visits or dedicated remote sessions, we require at least 24 hours' notice for cancellations. Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee equivalent to one (1) hour of billable labor.
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